(Mouse) Balls
I don't know how they wrote this with a straight face. This was a real
memo sent out by a computer company (IBM) to its employees in all
seriousness. It went to all field engineers about a computer peripheral
problem. The author of this memo was quite genuine. The engineers rolled on the floor! Especially note the last couple of sentences.
Re: Replacement of Mouse Balls
If a mouse fails to operate or should it perform erratically, it may
need a ball replacement. Mouse balls are now available as FRU (Field
Replacement Units). Because of the delicate nature of this procedure,
replacement of mouse balls should only be attempted by properly trained
personnel. Before proceeding, determine the type of mouse balls by
examining the underside of the mouse. Domestic balls will be larger and
harder than foreign balls.
Ball removal procedures differ depending upon the manufacturer of the
mouse. Foreign balls can be replaced using the pop-off method.
Domestic balls are replaced by using the twist-off method. Mouse balls
are not usually static sensitive. However, excessive handling can result
in sudden discharge. Upon completion of ball replacement, the mouse may
be used immediately. It is recommended that each person have a pair of
spare balls for maintaining optimum customer satisfaction. Any customer
missing his balls should contact the local personnel in charge of
removing and replacing these necessary items.
Please keep in mind that a customer without properly working balls is an
unhappy customer.
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