Just a note from 'the other side'. I work in a huge resort complex and the techs are stationed at the other side. If I log a problem it can easily take 15min to a day for them to get there, depending on priority and if guests did not need them first. By then, 3 shifts has changed, you are busy with guests and down by the pool checking in a group. Then they get all huffy, 'where were you, when I came to fix your problem?'
And if they help you over the phone and just asume you know all the technical terms or jargon it gets really frustrating, when they ask 'how can you not know what an IP address is' when one just learned how to switch the thing on!, But in all fairness, they take a lot of flack for the rage against the machine! And they make life very easy cause they are 24 hours available on complex, where other places have to get them in from the city's. Thanks guys we appreciate you. ;-)
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